FAQ – Your Questions2025-01-27T11:22:21+02:00
What Does the Insurance Not Cover?2025-01-14T20:58:51+02:00

Not Covered by Insurance:

  • Accidents caused under the influence of drugs or alcohol
  • Damage to the vehicle resulting from driving on unpaved or non-asphalted roads
  • Only individuals listed in the rental agreement are authorized to drive the vehicle and are covered by the insurance
  • Insurance does not cover damages caused by gross negligence
Do I Need to Leave a security Deposit?2025-01-14T20:59:30+02:00

No, you don’t need to leave a deposit or provide a credit card. With our all-inclusive worry-free package, included in our prices, there is no deductible.

What Fuel Policies Can I Choose?2025-01-14T20:59:37+02:00

You can choose between the following fuel options:

  1. Part to Part:
    • The car is provided with a specific fuel level (e.g., ¼ tank) and must be returned with the same amount.
    • No additional fuel charges apply.
  2. Full to Empty:
    • The car is provided with a full tank and can be returned empty.
    • The cost of the full tank is payable at pick-up, in addition to the rental price.

Select the option that best suits your travel needs!

What’s Included in My Rental Price?2025-01-14T21:08:37+02:00
  • Your booking includes the following:
    • Liability and Fire Insurance (LI): Coverage for property damage up to €1,220,000 and personal injury up to €1,220,000 per person.
    • Comprehensive Insurance (CDW): Also known as F.D.W.
    • Comprehensive Insurance with No Deductible (SCDW): Also referred to as Special F.D.W.
    • Vandalism, Fire, and Electrical Damage Insurance (VA): No deductible.
    • Tire, Undercarriage, and Windshield Insurance (WUG): No deductible.
    • Theft Protection (TP): No deductible.
    • Passenger Insurance (PAI): No deductible.
    • Maintenance and Oil Usage.
    • Unlimited Mileage.
    • 24-Hour Phone Support: Available in German, English, and Greek.
    • 24/7 Roadside Assistance: Valid across Crete.
    • Road Map with Travel Tips and Local Information.

    Enjoy worry-free driving with all these benefits included!

Can I Choose the Vehicle Model, Color, and Features?2025-01-14T21:09:21+02:00

We will do our best to provide you with the desired vehicle model. However, we cannot guarantee a specific model due to flight changes or other logistical adjustments.

  • Model Selection: The models shown during booking are examples of size and type within a vehicle category.
  • Upgrades: If there are availability issues in your booked category, we reserve the right to provide a vehicle from a higher category at no extra cost.
  • Color: Unfortunately, we cannot guarantee a specific vehicle color.

Thank you for understanding, and we’ll ensure your rental meets your needs as closely as possible!

How Can I Pay?2025-01-14T21:10:29+02:00

You have the following payment options:

  1. Cash: Pay the rental amount directly on-site when picking up your vehicle.
  2. PayPal or Bank Transfer: Payment can be made up to one day before your arrival.

Important Notes:

  • EC Cards: Unfortunately, we cannot accept EC cards.
  • Credit Cards (Visa, Mastercard): Payment via credit card incurs an additional 5% fee, and discount codes cannot be applied.

Feel free to choose the payment method that works best for you!

What Documents Do I Need to Rent a Car?2025-01-14T21:11:14+02:00

You will need the following documents:

  1. A valid driver’s license (original, no copies or photos).
    • Older pink or gray licenses are also accepted.
  2. Your ID card or passport.
    • This applies to any additional drivers as well.

Make sure to have the originals with you to ensure a smooth rental process!

How Can I Book a Rental Car?2025-01-14T21:12:04+02:00

You have two easy options to book a car with us:

  1. Online Booking:
    • Use the booking tool on our homepage.
    • Enter your desired dates and select a vehicle.
    • All you need for the booking is your name, address, phone number, flight number, or hotel details.
    • No deposit or credit card as a deposit is required.
  2. Personal Inquiry:
    • Fill out the inquiry form on our homepage.
    • Provide your desired details, and we’ll create a personalized offer for you, sent by email.

Both options are simple and hassle-free!

How Old Do I Need to Be to Rent a Car from Your Company?2025-01-14T21:12:46+02:00

The required age depends on the vehicle category:

  • Small to Medium Cars:
    • Minimum age: 21 years
    • Valid driver’s license for at least 18 months
  • Family Cars and Larger:
    • Minimum age: 24 years

Make sure to meet these requirements for a smooth rental experience!

Is It Possible to Pick Up a Car Directly at Heraklion Airport?2025-01-14T21:05:59+02:00

Yes, absolutely!

Please proceed to the Autotravel.gr rental car stand, located just a few meters from the main exit.

Directions to Our Stand:

  1. After collecting your luggage, head towards the exit.
  2. Exit the terminal and turn right.
  3. Cross the street at the crosswalk and turn right again.
  4. At the bus station, take the stairs or ramp on the left to the parking area.
  5. Walk through the first parking lot, and you’ll see the Autotravel station.

Phone Support: Call us anytime at 0030 28970 22232. Our staff speaks German, English and Greek.

Our location in google:

  • Documents Required for the Rental Agreement:
    • Driver’s license
    • Identification card or passport

Our team will explain the rental agreement, as well as guidelines for handling problems or emergencies. Feel free to ask any questions during this process.

Receiving Your Car:

You’ll receive the car keys and a copy of the rental agreement. Please keep the agreement and your driver’s license with you, as they may be required by the police.

Returning Your Car:

On your departure day, return the car to our stand at the airport. If the stand is unattended, you can drop the keys in the “key drop” next to the door. This saves you time as no waiting is required.

And don’t forget to bring your driver’s license!

Find us easily using our Google Location at Heraklion Airport.

How Does the Process Work at Chania Airport?2025-01-14T21:07:00+02:00

Upon your arrival, our team will meet you at the airport exit with a company sign for easy identification. Your rental car will be waiting for you at our Akrotiri parking lot, located directly in front of the airport grounds.

Pick-Up Process:

  • Arrival: Meet our staff at the exit and proceed to the Akrotiri parking lot.
  • Required Documents: Don’t forget to bring your driver’s license and ID/passport.
  • Rental Agreement: Our staff will explain the agreement and provide instructions for handling any issues or emergencies. Feel free to ask any questions.
  • Keys and Contract: You’ll receive the car keys and a copy of the rental agreement. Keep these, along with your driver’s license, as they may be required by the police.

Returning Your Car:

You can return your rental car at the Akrotiri parking lot at any time, as it is staffed 24/7.

Find us easily using our Google Location for Akrotiri Parking Lot, Chania Airport.

And most importantly, don’t forget your driver’s license!

How Do I Receive My Car at the Hotel?2025-01-14T21:07:49+02:00

We’ll meet you at the reception of your hotel at the agreed time to hand over your vehicle.

What You Need:

  • Documents: Please have your driver’s license and ID/passport ready for the rental agreement.

The Process:

  1. Rental Agreement: Our staff will explain the agreement and provide guidance for handling problems or emergencies. Feel free to ask any questions.
  2. Car Keys and Documents: You’ll receive the car keys and a copy of the rental agreement. Keep both, along with your driver’s license, as they may be required by the police.

Returning the Car:

Simply leave the keys at the hotel reception at the end of your rental period, and we’ll collect the car.

Easy and convenient!

What to Do in Case of a Flat Tire?2025-01-14T20:59:10+02:00

The renter must be capable of changing a tire, as roadside assistance is not provided for this service.

  • Insurance Coverage: Financial damage is covered by the tire insurance.
  • Repair Process: After contacting us and receiving phone confirmation, you may have the tire repaired at the nearest service station and charge the cost to us.

Always prioritize safety and notify us promptly for guidance.

Until When is Free Cancellation Possible?2025-01-14T20:59:17+02:00

Cancellations during the pandemic period are free of charge up to 24 hours before vehicle pick-up. You can cancel your reservation using the same booking method you used to make it.

If you fail to cancel your reservation on time or do not pick up the vehicle at the agreed rental time, the full rental amount will be charged.

What Should I Do in Case of an Accident?2025-01-14T21:02:52+02:00

Please follow these steps:

  1. Secure the Scene: Ensure the safety of everyone involved by securing the accident site.
  2. Record License Plates: Write down the license plates of all vehicles involved.
  3. Take Photos: If you have a camera or smartphone, take as many photos as possible to document the accident and help reconstruct what happened.
  4. Contact Us Immediately: Call our roadside assistance hotline without delay. We will notify the police and guide you through the next steps.
  5. Submit a Written Report: Provide us with a written accident report in your language on the same day.

Your safety is our top priority!

With or Without a GPS?2025-01-14T20:59:24+02:00

Navigating from city to city abroad is often manageable without a GPS. However, finding your hotel in a city center or reaching a specific destination can be challenging. In such cases, having a GPS is a great advantage.

When exploring Crete with a rental car, you have several options:

  1. Rent a GPS device from us for €5/day.
  2. Bring your own portable GPS.
  3. Use your smartphone as a GPS.

Smartphone vs. GPS Device

Smartphone:

  • Highly convenient and always available, even when walking around a city.
  • No need to detach or hide it every time you leave the car.
  • Maps are always up-to-date, especially with Google Maps.
  • Offline navigation is possible: download maps for the region at home or via hotel Wi-Fi.

GPS Device:

  • A good option if you feel more comfortable using a dedicated navigation device.

Whichever option you choose, plan ahead to ensure a stress-free trip!

How Much Does a Child Seat Cost?2025-01-14T21:00:28+02:00
  • Booster Seat: €1.00 per day
  • Infant Carrier (0-9 kg): €3.00 per day
  • Child Seat (9-18 kg): €2.50 per day
  • Child Seat (15-36 kg): €2.50 per day
  • Baby Seat (9-36 kg) with ISOFIX: €6.00 per day (on request)

Note: Child seats are often included in special offers.

Does My Car Have Air Conditioning?2025-01-14T21:01:07+02:00

Yes, all our vehicles are equipped with air conditioning or climate control.

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